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BBB Reliability Report for
Kaplan University
   
      A BBB Accredited business since 01/31/2005
 
BBB Rating is A-
Kaplan University A- 1
Rating Explanation
Company Rating A-
Our opinion of what this rating means:
An excellent rating. A company with this rating may not rate higher because of a greater number of rate-lowering factors, but we do not consider them to be factors that would likely adversely affect consumer transactions.

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2 Star Rating
TrustLink Rating:
based on 9 reviews
Company Profile
Kaplan University
Address:  
6301 Kaplan University Ave.
Fort Lauderdale, FL  33309
Tel: (954) 515-3296
Fax: (800) 878-6030
» See more photos on TrustLink
Web Site:   http://www.kaplan.edu
Contact:   Teshanne Phillip - Student Relations Manager
Business Start Date:   11/1/1976
Company ID:   9636
Nature of Business:

This company's nature of business is Vocational Schools
BBB Comments & Analysis

Bureau's Comments and Analysis of Company's Business:

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company. 

Licensing

Agency: Fort Lauderdale/Tax Collector
License Number: 11261
Status: Active

»View All Licenses

Government Actions

We know of no government action taken against this company.  

Accreditation

This company has been accredited since 01/31/2005 and we are satisfied that it honors its commitment. The company has agreed to uphold our accreditation standards, which include a commitment to act in accordance with ethical business practices and to respond to customer complaints.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.  

Advertising Review

No questions about the truth of this company's advertising has come to our attention. 

Addl. Company Info
Additional DBAs
Additional Contacts
Additional Addresses
Additional Websites
Additional Phone Numbers
Additional Fax Numbers
Complaint Experience

Bureau Summary and Analysis of customer complaints and company responses:

Our complaint history for this company shows the company gave proper consideration to complaints presented by the Bureau.  

Complaint Closing Statistics

The following grid displays the number and responses to complaints over the last 36 months:

No. of CmplType of Response
12Making a full refund, as the consumer requested
7Making a partial refund
358Agreeing to perform according to their contract
2Refusing to make an adjustment
8Refuse to adjust, relying on terms of agreement
0Unanswered
12Unassigned
399 Total