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BBB Reliability Report for
Magic Jack LP
   
      A BBB Accredited business since 03/17/2009
Company Rating A-
Our opinion of what this rating means:
An excellent rating. A company with this rating may not rate higher because of a greater number of rate-lowering factors, but we do not consider them to be factors that would likely adversely affect consumer transactions.

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My Experience
2 Star Rating
TrustLink Rating:
based on 60 reviews
Company Profile
Magic Jack LP
Address:  
5700 Georgia Avenue
West Palm Beach, FL  33405
Tel: (561) 594-2140
Fax:
» See more photos on TrustLink
Web Site:  
Contact:   Peter Russo - CFO
Business Start Date:   4/30/2007
Company ID:   92003333
Nature of Business:

This company's nature of business is telephone equipment hardware.

BBB Comments & Analysis

Bureau's Comments and Analysis of Company's Business:

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company. 

Licensing

Agency: Federal Communications Commission (FCC)
License Number: A921
Status: Active

»View All Licenses

Government Actions

Agency: Florida Attorney General
Description: On April 15, 2009 Attorney General Bill McCollum announced that his Economic Crimes Division has reached a settlement with a Palm Beach County business over allegations the company marketed a “free” 30-day trial for its long distance phone equipment, but actually charged and debited consumers during the trial. MagicJack, LP markets MagicJack a phone service product which connects a household phone ...   »More

Accreditation

This company has been accredited since 03/17/2009 and we are satisfied that it honors its commitment. The company has agreed to uphold our accreditation standards, which include a commitment to act in accordance with ethical business practices and to respond to customer complaints.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.  

Advertising Review

No questions about the truth of this company's advertising has come to our attention. 

Addl. Company Info
Additional DBAs
Additional Contacts
Additional Addresses
Additional Websites
Additional Phone Numbers
Additional Fax Numbers
Complaint Experience

Bureau Summary and Analysis of customer complaints and company responses:

 

Complaint Closing Statistics

The following grid displays the number and responses to complaints over the last 36 months:

No. of CmplType of Response
493Making a full refund, as the consumer requested
12Making a partial refund
1150Agreeing to perform according to their contract
2Refusing to make an adjustment
1Refuse to adjust, relying on terms of agreement
0Unanswered
4Unassigned
1662 Total