BBB Reliability Report for
PetMed Express, Inc.
   
      A BBB Accredited business since 04/30/2007
Company Rating A+
Our opinion of what this rating means:
An exemplary rating. This means that nothing in our files causes us to have any doubt about the company’s reliability.

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My Experience
Not Yet Reviewed
TrustLink Rating:
based on 0 reviews
Company Profile
PetMed Express, Inc.
Address:  
1441 SW 29th Ave
Pompano Beach, FL  33069
Tel: (954) 979-5995
Fax: (954) 971-0544
Web Site:   http://www.1800petmeds.com
Contact:   Menderes Adkag - C.E.O/ President
Business Start Date:   1/1/1996
Company ID:   4003430
Nature of Business:

This company's nature of business is Pharmacies and Drug Stores

BBB Comments & Analysis

Bureau's Comments and Analysis of Company's Business:

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company. 

Licensing

Agency: Broward County/Tax Collectors
License Number: 371-0001415
Status: Active

Government Actions

We know of no government action taken against this company.  

Accreditation

This company has been accredited since 04/30/2007 and we are satisfied that it honors its commitment. The company has agreed to uphold our accreditation standards, which include a commitment to act in accordance with ethical business practices and to respond to customer complaints.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.  

Advertising Review

No questions about the truth of this company's advertising has come to our attention. 

Complaint Experience

Bureau Summary and Analysis of customer complaints and company responses:

Our complaint history for this company shows the company gave proper consideration to complaints presented by the Bureau.  

Complaint Closing Statistics

The following grid displays the number and responses to complaints over the last 36 months:

No. of CmplType of Response
1Making a full refund, as the consumer requested
3Making a partial refund
28Agreeing to perform according to their contract
0Refusing to make an adjustment
0Refuse to adjust, relying on terms of agreement
0Unanswered
1Unassigned
33 Total