Southeast Florida and the Caribbean
This company's nature of business is Airlines
Bureau's Comments and Analysis of Company's Business:
We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.
Agency: License Number: Status:
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Agency: U S Dept. of Transportation (DOT)Description: On September 17, 2009 the U.S. Department of Transportation (DOT) assessed a civil penalty against Spirit Airlines for violating DOT consumer regulations. Spirit was assessed a civil penalty of $375,000 for failing to comply with rules governing denied boarding compensation, fare advertising, baggage liability and other consumer protection requirements. The Depa... »More
This company is not accredited by the Better Business Bureau. This fact does not disparage the company in any way.
The Bureau has requested basic information from this company. The Bureau has not received a response. Without this information, the Bureau may not have current information concerning such things as the company's management or its nature of business.
No questions about the truth of this company's advertising has come to our attention.
Significant reasons for this rating: Government Action
Bureau Summary and Analysis of customer complaints and company responses:
Our file contains a pattern of complaints from consumer who allege difficulty in reaching a representative, flight changes without notice, lost or damaged luggage, and additional charges on luggage without notice. The company has responded to and resolved some complaints however most complaints file... »More
The following grid displays the number and responses to complaints over the last 36 months: