BBB Reliability Report for
TigerDirect, Inc.
   
      A BBB Accredited business since 10/01/2008
 
BBB Rating is A+
TigerDirect, Inc. A+ 1
Rating Explanation
Company Rating A+
Our opinion of what this rating means:
An exemplary rating. This means that nothing in our files causes us to have any doubt about the company’s reliability.

Check out the TigerDirect, Inc. storefront to view photos of the business, read customer reviews, and even post a review yourself!
3 Star Rating
based on 14 reviews
Company Profile
TigerDirect, Inc.
Address:  
7795 W. Flagler St., #35
Miami, FL  33144
Tel: (800) 800-8300
Fax: (305) 415-2972
Web Site:   http://www.tigerdirect.com
Contact:   Rosemary Lindsay - Customer Service Manager
Business Start Date:   1/1/1987
Company ID:   27000500
Nature of Business:

This company's nature of business is General Merchandise Retail By Internet

BBB Comments & Analysis

Bureau's Comments and Analysis of Company's Business:

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company. 

Licensing

Agency: Miami/Dade.gov
License Number: 292945-4
Status: Active

Government Actions

Agency:
Description: On November 4, 1999, case C3903, the Federal Trade Commission issued a Decision & Order against Tiger Direct for violations of the Pre-sale Availability Rule, the Disclosure Rule and the Warranty Act. Without admitting any wrongdoing, Tiger Direct agrees to
1) Not represent that it provides On-Site Service
unless all limitations and conditions that apply are disclosed;
2) fulfill obligations under the warranty...
  »More

Accreditation

This company has been accredited since 10/01/2008 and we are satisfied that it honors its commitment. The company has agreed to uphold our accreditation standards, which include a commitment to act in accordance with ethical business practices and to respond to customer complaints.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.  

Advertising Review

No questions about the truth of this company's advertising has come to our attention. 

Complaint Experience

Bureau Summary and Analysis of customer complaints and company responses:

Complaints received nationally are forwarded to the Better Business Bureau of SouthEast Florida and the Caribbean for processing. Complaints allege customers are led to believe they are buying new, Brand Name computer systems, parts and other products with either a 90-day, or 1 year warranty. Com...   »More

Complaint Closing Statistics

The following grid displays the number and responses to complaints over the last 36 months:

No. of CmplType of Response
80Making a full refund, as the consumer requested
22Making a partial refund
807Agreeing to perform according to their contract
19Refusing to make an adjustment
37Refuse to adjust, relying on terms of agreement
0Unanswered
2Unassigned
967 Total