BBB Reliability Report for
TracFone Wireless, Inc.
   
      A BBB Accredited business since 06/30/2003
 
BBB Rating is A+
TracFone Wireless, Inc. A+ 1
Rating Explanation
Company Rating A+
Our opinion of what this rating means:
An exemplary rating. This means that nothing in our files causes us to have any doubt about the company’s reliability.

Check out the TracFone Wireless, Inc. storefront to view photos of the business, read customer reviews, and even post a review yourself!
2 Star Rating
based on 28 reviews
Company Profile
TracFone Wireless, Inc.
Address:  
9700 NW 112 Ave.
Medley, FL  33178
Tel: (800) 876-5753
Fax: (305) 715-6737
Web Site:   http://www.tracfone.com
Contact:   Frederick J Pollak - CEO
Business Start Date:   3/21/1996
Company ID:   21000362
Nature of Business:

This company's nature of business is Pre-Paid Calling Cards Retail

BBB Comments & Analysis

Bureau's Comments and Analysis of Company's Business:

SAFELINK WIRELESS® service is a U.S. government supported program for
Income eligible households provided by TracFone Wireless, Inc. In order
to participate in the SAFELINK WIRELESS® service, persons must meet
certain eligibility requirements set by each State where the service is
to be provided. These requirements are based on a person's participation in a state or Federal support programs or by meeting the Income Poverty Guideli...
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Licensing

Agency:
License Number:
Status:

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

»View All Licenses

Government Actions

We know of no government action taken against this company.  

Accreditation

This company has been accredited since 06/30/2003 and we are satisfied that it honors its commitment. The company has agreed to uphold our accreditation standards, which include a commitment to act in accordance with ethical business practices and to respond to customer complaints.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.  

Advertising Review

No questions about the truth of this company's advertising has come to our attention. 

Complaint Experience

Bureau Summary and Analysis of customer complaints and company responses:

Any complaints received nationally are forwarded to the Better Business Bureau of South East Florida and the Caribbean for processing.  

Complaint Closing Statistics

The following grid displays the number and responses to complaints over the last 36 months:

No. of CmplType of Response
105Making a full refund, as the consumer requested
36Making a partial refund
2782Agreeing to perform according to their contract
18Refusing to make an adjustment
17Refuse to adjust, relying on terms of agreement
0Unanswered
176Unassigned
3134 Total