03/02/2006
Consumers whose complaints were resolved through the Better Business Bureau write:
From a Nebraska consumer who had ordered but not received a $159 prepaid debit card from EDebitPay, LLC (a company you'll find on our list of Pluto Award recipients in a separate article in this issue):
I've been trying to get hold of these people for the last four months, with no luck. Thanks to one call to the BBB, I was able to get a response from them within two weeks. They said they would fully refund my money.
You are greatly appreciated, and I thank you for the work you do.
From an Oklahoma consumer who couldn't get warranty repair service for her $5,130 plasma TV:
. . . [repair company] came and replaced the faulty component in my television. Thank you very, very much. . . . I have told all my friends, near and far, how your response solved my desperate dilemma.
From a California consumer who couldn't get warranty repair service on his $100 bathroom faucets:
. . . you have given them a nudge . . . I will have many opportunities to pass on praise of your effectiveness. I'll also FEEL GOOD every time I do. [The company agreed to refund his $100.]
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